Sir Charles T. Garin

Back of the card

Sir Charles T. Garin

Quezon City, Philippines

Accomplishments

Sir Charles has spent more than ten years in customer-facing BPO roles, most recently as an Investigator Specialist at Amazon and a Client Service Associate at TDCX. Along the way he has led teams as a Sales Team Lead at Newstel, an Agent Lead at Expert Global Solutions, and a Team Manager at Utel, and coached agents as a Quality Coach at Startek.

Stats

Experience: Investigator Specialist, Amazon (2024–2025); Client Service Associate, TDCX (2022–2024); Sales Representative / Team Lead, Newstel GmbH (2020–2022); English Teacher, Acadsoc (2019–2020); Collection Specialist II, Transworld Systems (2017–2018); Escalation Specialist (Finance) / Agent Lead, Expert Global Solutions (2015–2016); Inbound Sales Agent / Quality Coach, Startek (2014–2015); Technical Support, Teleperformance (2013); Sales Agent / Team Manager, Utel (2012–2013) Specialties: Customer service; technical support; inbound sales; collections; finance escalations; investigations; team leadership and quality coaching Training: Global Call Center Competency Program (100-hour course) Tools: MS Word, MS Excel, PC troubleshooting, encoding

Known for

BPO customer service veteran with over a decade of experience in technical support, sales, collections, finance escalations, client service, and investigations, including team lead and quality coach roles.