AssistantsSan Ildefonso, Bulacan, Philippines
Trinie Ducado
Customer Support SpecialistVirtual Assistant
Also skilled in
Front
San Ildefonso, Bulacan, Philippines
Trinie Ducado
Customer Support SpecialistVirtual Assistant
- Social Media Manager
- Graphic Designer
Back
Back of the card
Trinie Ducado
San Ildefonso, Bulacan, Philippines
- Accomplishments
- Spanish bilingual customer support specialist who handled high-volume inbound interactions and orders accurately, maintained top-tier satisfaction scores and consistently exceeded quality, productivity and CSAT KPIs. Now manages social media for freelance clients: plans content calendars, creates branded graphics, carousels and short-form content in Canva, and writes captions and calls to action for Facebook, Instagram and LinkedIn. Trilingual (English, Tagalog, Spanish), with part-time sales experience and a 600-hour graphic design VA internship.
- Stats
- Experience: Customer support, social media and sales Latest role: Social Media Manager, Freelance / Client Projects (Aug 2026–Present) Specialties: Bilingual customer support, order processing, content calendars, branded graphics, client relations Tools: Canva, Adobe Suite, Facebook, Instagram, LinkedIn Languages: English (fluent), Tagalog (native), Spanish (conversational) Education: BS Business Administration, Marketing Management, Bulacan Agricultural State College
- Known for
- Clear, trilingual customer care paired with on-brand social media content.
- Portfolio