Trinity Joy Tumabcao
Customer Support SpecialistVirtual Assistant
Also skilled in
Front
Trinity Joy Tumabcao
Customer Support SpecialistVirtual Assistant
- Administrative Assistant
- E-commerce Coordinator
Back
Back of the card
Trinity Joy Tumabcao
- Accomplishments
- Customer Support and Operations Specialist with over five years across healthcare, SaaS, hospitality and finance. At Vitract she led order operations and cut delivery issues by 20%; at Sage AI Labs she lifted CSAT 15% and kept 90%+ of issues resolved within an hour. Earlier roles span Shakey's branch coordination, EIN Plus chat support, Baguio travel and J. J. Keller client service, plus mortgage loan processing at ThoughtFocus. Comfortable owning multi-channel support, CRM hygiene, order fulfillment and cross-team follow-up for remote US and Canada clients.
- Stats
- Experience: Customer support and operations (2017–2026) Latest role: Customer Support Manager, Vitract Inc. (Jan 2025–May 2026) Specialties: Multi-channel CS (chat, email, phone), order operations, CRM and admin support Tools: Salesforce, Shopify, Amazon, Freshdesk, Intercom, Notion, Asana, Google Workspace, Microsoft Office, Canva, Zapier Education: BS Elementary Education, Urdaneta City University
- Known for
- Customer support lead who keeps order ops and CRM flows running smoothly for remote US clients.