Valerie Jane Yap

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Valerie Jane Yap

Tarlac, Philippines

Accomplishments

Serves as Officer-in-Charge and Customer Care Officer / Renewal Coordinator at Hyundai Pampanga Inc. – Tarlac Branch (November 2022–Present), overseeing day-to-day department operations, coordinating client renewals and time-sensitive documentation, maintaining CRM records, and managing multi-channel client communications. Recognized as Most Improved Service Partner (2024). Earlier supported scheduling and client coordination at Toyota Tarlac City (January–July 2021), managing appointments, SMS and email reminders, and booking-system accuracy. Holds a Bachelor of Science in Tourism Management from Philippine Women's University – CDCEC Tarlac (Valedictorian, Academic Excellence Award) and Customer Relations Management Training (2023).

Stats

Education: Bachelor of Science in Tourism Management, Philippine Women's University – CDCEC Tarlac (Valedictorian) Experience: 3–5 years (4+ years) in customer service, client communications, and administrative coordination Skills: Customer support, CRM and database management, administrative and scheduling support, documentation, escalation handling Certifications: Customer Relations Management Training (2023); ApEx Training Program (2018) Tools: Microsoft Office, Google Workspace, CRM systems, email and chat platforms Languages: English, Filipino

Known for

Reliable automotive customer care and renewal coordination — CRM accuracy, multi-channel support, and calm escalation handling as department OIC.

Portfolio

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