Wilford Woodruff Dadis

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Wilford Woodruff Dadis

Bohol, Philippines

Accomplishments

Works as a Mentor and Support Agent for Springboard (July 2023–Present, remote), helping students plan and schedule their learning activities, meet deadlines and requirements, and set actionable goals that improved their study habits and time management. Served as a Technical Support Agent for Global Managed Services (January 2025–January 2026, remote), reducing repeat issues by identifying root causes and guiding customers through step-by-step solutions and system navigation. Delivered freelance graphic design work for international clients (December 2022–March 2025) on schedule while keeping branding consistent across platforms; earlier handled non-voice order tracking and account support at TaskUs (2022) and set up systems and software upgrades as I.T. Personnel for a Bohol public high school (2019–2020).

Stats

Education: Associate Degree in Professional Studies, Brigham Young University–Idaho; Associate Degree in Computer Technology, BIT International College System Experience: 3–5 years (2022–present) in remote customer and technical support, mentoring, and graphic design, plus I.T. support (2019–2020) Skills: Email and chat customer support, technical troubleshooting, calendar and travel coordination, record-keeping and data entry, mentoring and training Certifications: Administrative Assistant Certificate

Known for

Patient, step-by-step customer and technical support — root-cause troubleshooting, organized follow-ups, and mentoring that helps people reach their goals.

Portfolio

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