Ephraim F. Encarquez

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Ephraim F. Encarquez

Cebu City, Cebu

Accomplishments

Handled 70–100 customer calls per day in Talkdesk while maintaining professional, empathetic service, and supported customers across phone, email, and digital channels in fast-paced BPO environments. Managed customer bookings, changes, and concerns for tours, cruises, attractions, and activities on a travel account. Retained premium Instacart users by addressing their concerns with personalized support and keeping the customer experience positive.

Stats

Experience: 1–2 years in customer service, sales support, and administrative tasks Skills: Customer inquiries and issue resolution, high-volume phone, email, and digital support, bookings and account changes, customer retention, clear professional communication Tools: Talkdesk, Instacart, GetYourGuide, Microsoft Office, Google Workspace, ChatGPT Availability: Full-time; flexible hours

Known for

Patient, empathetic customer support — high-volume calls, bookings, and customer retention handled with clear, professional communication.

Portfolio

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